Veterinary practice Ullmann
Nibelungenstrasse 17th
89518 Heidenheim an der Brenz
Phone: 07321 4709485
Medicines must be ordered in advance either via Whatsapp or SMS 015738809905, you do not need an appointment for this.
frequently asked Questions
Are there health insurance companies for animals?
Of course, you can have your pet insured (dog, cat).
Let the insurance company advise you on the respective insurance conditions, or speak to us.
As a patient owner, do you have any questions? Can you speak to a veterinarian at any time and get advice?
No. Oops, that doesn't sound good. But please understand us correctly. No vet in the practice has a phone in their pocket. Why?
Every visitor to our clinic is important to us!
Would you like your vet to keep ringing the doorbell while your pet is being examined, or would you like advice and then wait because someone else has an avoidably more important question? We don't think that's nice in your interests and always offer callers a call back as advice over the phone.
Second opinion? or change of vet?
With a second opinion or a vet change. It is important that all documents, blood results, medication plan, extract from the medical record are brought with you, otherwise we will refuse treatment because we do not know the patient or we have to start the examinations from the beginning.
A note on cost comparison in veterinary practices.
Before you make a decision, however, you should definitely inform yourself about the scope of services that the practice offers you. Supposedly identical services often differ in crucial details, e.g. B. Qualification and further training of the practice staff, spatial equipment, quality and type of anesthesia, monitoring of the anesthesia and the wake-up phase.
How soon do I get an appointment?
We always make appointments promptly (on the same day or the following day), operations sometimes require a few days in advance. In principle, acute emergencies are given priority. We have severely restricted the availability by telephone or replaced it for the most part with round-the-clock appointment management in the online service. The ladies on the phone cannot make a diagnosis or give any recommendations anyway, because they are not veterinarians. A veterinarian cannot and must not give advice on the phone, because the animal must be examined beforehand for the advice. So please use our online appointment booking function, which is available around the clock to book appointments, cancel appointments and postpone appointments.If you do this, you save us time and we can concentrate fully on the treatment. THANK YOU !!!!!! At an appointment, all questions will be discussed in detail with the veterinarian and all your questions will be thoroughly answered by the veterinarian.
Can I have a say in the treatment because I read about it on the Internet?
No, of course and of course not!
because I take on the responsibility for the treatment, because I am constantly training myself in such a way that I always try to stay up to date with the latest scientific developments and because I have the necessary professional experience.
Me about myself and current training courses
Why the customer is NOT king for me
I don't like the statement "With us the customer is king".
And that for two reasons. It is a worn-out phrase and therefore worthless as a statement. And do people really want a humble attitude without thinking and plain language?
My dream customers don't want that!
The ideal of king and servant no longer works today. What is the coexistence of king and servant? To obey. Awe. Not resist talking. Just no plain text. No own thinking. The servant is a subordinate and lets everything be done with him. Quite apart from the fact that as a service provider I don't want to be treated like that. The customer doesn't want it that way either. He wants a REAL customer focus.
What do you think my customers would do to me if I, as a vet, say yes and amen to everything? What if I don't speak plain text? If I don't disagree? Or do you want to step into the buttocks in a well-groomed way? You would rightly not pay me a euro for it. Because real customer orientation benefits the customer. And doesn't speak empty-handed, and that's what I expect in every segment. The bricklayer who told me we'd better not tear the wall down now. The doctor who contradicts me about my "it'll be all by itself" attitude. The lawyer who advised me not to want to bring the hopeless lawsuit.
The intention behind the statement "With us the customer is king" sounds praiseworthy at first. After all, I want to be the center of attention as a customer and receive first-class treatment. BUT: The ideal of king and servant no longer works today.
Practice organization
In order to ensure that the practice runs smoothly even when the workload is high, some organizational regulations are required.
If possible, avoid Monday for less urgent matters.
Unfortunately, we can do this due to the high time required
no more "occasionally" to edit.
Strollers, or their multiple companions
... for reasons of space please Not with ins Waiting room or take it to the treatment room (we allow a maximum of 2 people in the treatment room)
In spite of all…
... Of course, we strive every day to make your stay in our practice as pleasant as possible.
Your practice team.
Are home visits possible?
If your animal cannot be transported, we will also come to your home.
However, it should be borne in mind that when we visit the house, we invade the animal's familiar surroundings
and may frighten him in the place where he actually feels very comfortable. Therefore, the decision to make a home visit must be very carefully considered.
In addition, a home visit does not have the optimal conditions for diagnostics, as in the veterinary practice.
Example: Veterinary costs for neutering a cat plus medication
Help in an emergency
What is an emergency? There is no general definition of what an emergency is in veterinary medicine.
It is important that every condition of your animal that you are not used to from it should be carefully observed.
Despite the emergency situation, you should always remain calm and prudent. Your restlessness carries over to your animal. In the event of pain or anxiety, animals can then bite people who are familiar to them!
A home visit does not make sense in emergencies! So please understand that you will then have to come to our practice.
We will try to help immediately.
In any case, please notify us by phone beforehand, as this is the only way we can optimally prepare for the respective situation.
Fundtiere
If you have a found animal, please contact Heidenheim an der Brenz animal shelterTelephone: 07321 41100
they have their own vet.If you haven't reached anyone there, give us a call, of course we won't let the animal down and will help at any time.
What do I do outside of an emergency?
the consultation hour?
Emergency number for emergencies or just advice outside of office hours: Telephone: 073214709485
Outside of the opening times, we charge a significantly higher rate of fees, three times the rate of the fee regulations for veterinarians.
DO YOU PERFORM EUTHANASIA AT HOME?
When the separation approaches, speak to us, we will find a worthy setting for this final step with you.